Frequently Asked Questions

Booth Bookings

Questions?


If any of the information below needs further clarification, please don't hesitate to contact our friendly team at bookings@dirtysultan.com




Minimum Spend


The event organizer must agree that the final spend of the group must meet the minimum spend amount quoted for their event. If the final spend does not exceed the quoted minimum, then the difference will be charged to the event organizer as a venue hire fee.




Deposits


For private functions booked online via the website, Dirty Sultan will require $1000 of the quoted minimum spend to be paid as a deposit at the time of booking. The remainder of the minimum spend and any other client purchases can be paid in the venue at the conclusion of the event.




Cancellations


Should the client wish to cancel their booking without a reason covered under the force majeure, the paid deposit will be charged as a cancellation fee and will not be returned to the client, unless written approval from Dirty Sultan management is given.




Force Majeure


Should circumstances arise out of the control of the client or Dirty Sultan, such as but not limited to; a natural disaster, pandemic, force of nature or act of terrorism, preventing both parties from proceeding with the booked event, Dirty Sultan will refund 100% of the payments made by the client to Dirty Sultan, less any reasonable costs incurred by Dirty Sultan in preparation for the event. Dirty Sultan will not be liable for any expenses the client has incurred in their preparation for the event.




Minors


Minors may attend your private function if management is notified, guardian consent forms must be completed if the minor is between 7 to 17 years of age. Minors are not to remain on the premises once the function has ended and can not enter any areas that are not a part of the booked space.




Decorations


Clients are more than welcome to have any decorations in a private function, and these can only be setup during the 30 minute client access period before the function start time (unless consent for an earlier setup from Dirty Sultan management is given). Dirty Sultan will only hold these decorations for 48 hours after an event and the client is responsible for ensuring they will be removed during this time.




Function Timing


It is the responsibility of the client to ensure that the set timings are adhered to. Dirty Sultan will not be responsible if guests are not punctual or if anything beyond the control of Dirty Sultan management causes delays or interference with the event and its schedule. If the event begins after it’s specified start time, it will still be subject to the agreed finish time of the event unless Dirty Sultan management agrees otherwise.
Dirty Sultan can not guarantee that any function guests will be able to remain on the premises after their event has ended. The possibility of this will depend on the capacity of the venue, other scheduled bookings, and also if the function guests meet the dress code requirements to be in areas outside of the booked function space. This decision will be at the discretion of Dirty Sultan management.




Entertainment


The client agrees that use of any Dirty Sultan AV equipment (such as our sound system, projector, screen or microphones) will come with a $100 AV hire fee. Should the client wish to have a Dirty Sultan DJ for their event, this can be arranged by Dirty Sultan management provided that 30 days notice is given. This will incur an additional entertainment charge that can not contribute to the minimum spend. The client’s budget, music preference or other specific requirements will be considered. Should the client wish to hire their own entertainment for the event, Dirty Sultan management must be notified and consent from management provided.




Guest ID


Dirty Sultan urges all function guests to bring a valid form of photo identification, and reserves the right to refuse entry to any patron or guest that does not have a valid form of identification.




​Event Setup


Any setup required for the event is only to be completed during the hours agreed upon with management. Outside of these hours management reserves the right to change and use the space as they see fit.




Location


Should a circumstance occur beyond the control of Dirty Sultan management that causes the booked space to become out of order, Dirty Sultan management reserves the right to move the event to another location inside the venue.




Smoking


Smoking will only be permitted in the areas designated by Dirty Sultan management.




BYO Food


Outside food or beverages are not to be brought inside the venue unless written approval has been received from Dirty Sultan management.




Cakes


We do accept outside cakes and there is a $3 per plate cakeage fee for events in which the organizers wish for their guests to eat the cake. This cakeage fee will cover the cutting, plating and serving of the cake by Dirty Sultan staff.




Damages


The client accepts that the cost to repair or replace any Dirty Sultan furnishings, fittings or equipment that have become damaged as a result of the actions of their guests, will be the responsibility of the client.




Responsible Service of Alcohol


Dirty Sultan, in accordance with the Liquor Act 1992, will ensure that the service of alcohol to all guests is done so responsibly. Staff at all times have the right to refuse service to those who appear unduly intoxicated, and management will support the staff in doing so. The stockpiling of drinks by guests will not be permitted, and Dirty Sultan staff will be tasked with preventing this. If a patron is deemed to be unduly intoxicated or disorderly, Dirty Sultan management can not legally allow them to finish their drinks and refunds will not be given to those guests being removed.




Privacy


Dirty Sultan reserves the right to use any photographs and images taken of the spaces booked during the event, provided they are taken by an employee or contractor of Dirty Sultan and are for the legitimate purpose of advertising or marketing. Furthermore it is a condition of entry to the venue that all photography and videography content or likewise created by Dirty Sultan | Ildes Group Pty Ltd employees or contractors taken at the venue will remain the intellectual property of the Dirty Sultan | Ildes Group Pty Ltd and be able to be used at it's discretion in any digital, online, website or physical use where deemed appropriate.




COVID-19


The event organizer acknowledges that they will comply with any covid-19 restrictions imposed by the government at the time of the event and that any resulting changes to guest numbers, food and beverage choices, standing or dancing will affect the event but not make it impossible for both parties to proceed with, and as a result the force majeure clause does not apply and the standard terms for cancelling and rescheduling still apply instead.