Frequently Asked Questions
If any of the information below needs further clarification, please don't hesitate to contact our friendly team at email@example.com
The event organizer must agree that the final spend of the group must meet the minimum spend amount quoted for their event. If the final spend does not exceed the quoted minimum, then the difference will be charged to the event organizer as a venue hire fee.
For private functions booked online via the website, Dirty Sultan will require 50% of the quoted minimum spend to be paid as a deposit at the time of booking. The remainder of the minimum spend and any other client purchases can be paid in the venue at the conclusion of the event.
Should the client wish to cancel their booking without a reason covered under the force majeure, the paid deposit will be charged as a cancellation fee and will not be returned to the client, unless written approval from Dirty Sultan management is given.
Should circumstances arise out of the control of the client or Dirty Sultan, such as but not limited to; a natural disaster, pandemic, force of nature or act of terrorism, preventing both parties from proceeding with the booked event, Dirty Sultan will refund 100% of the payments made by the client to Dirty Sultan, less any reasonable costs incurred by Dirty Sultan in preparation for the event. Dirty Sultan will not be liable for any expenses the client has incurred in their preparation for the event.
Minors may attend your private function if management is notified, guardian consent forms must be completed if the minor is between 7 to 17 years of age. Minors are not to remain on the premises once the function has ended and can not enter any areas that are not a part of the booked space.
Clients are more than welcome to have any decorations in a private function, and these can only be setup during the 30 minute client access period before the function start time (unless consent for an earlier setup from Dirty Sultan management is given). Dirty Sultan will only hold these decorations for 48 hours after an event and the client is responsible for ensuring they will be removed during this time.
Dirty Sultan urges all function guests to bring a valid form of photo identification, and reserves the right to refuse entry to any patron or guest that does not have a valid form of identification.
Should a circumstance occur beyond the control of Dirty Sultan management that causes the booked space to become out of order, Dirty Sultan management reserves the right to move the event to another location inside the venue.
We do accept outside cakes and there is a $3 per plate cakeage fee for events in which the organizers wish for their guests to eat the cake. This cakeage fee will cover the cutting, plating and serving of the cake by Dirty Sultan staff.
The client accepts that the cost to repair or replace any Dirty Sultan furnishings, fittings or equipment that have become damaged as a result of the actions of their guests, will be the responsibility of the client.
Responsible Service of Alcohol
Dirty Sultan reserves the right to use any photographs and images taken of the spaces booked during the event, provided they are taken by an employee or contractor of Dirty Sultan and are for the legitimate purpose of advertising or marketing. Furthermore it is a condition of entry to the venue that all photography and videography content or likewise created by Dirty Sultan | Ildes Group Pty Ltd employees or contractors taken at the venue will remain the intellectual property of the Dirty Sultan | Ildes Group Pty Ltd and be able to be used at it's discretion in any digital, online, website or physical use where deemed appropriate.